<VV> N eed Paint Code - No Corvair

[Roger Gault]

Marc,
a)  Shops make their money from customers.  Since the insurance companies
don't pick the shop, the car owners do (at least in the Great State of
Texas), the car owners are the customers and determine who gets the repeat
business.  It is a poor businessman who pisses off a customer who might need
his services again.  There are plenty of shops around who will give prompt
service to a non-insurance job.  Most of them have been around a long time.
The others seem to keep changing owners.  I wonder why?

b)  The shop sets the profit margin in a non-insurance deal.  If the shop
owner decides to give the customer a break off the high rates he gets from
insurance jobs, that's his choice.  It's no excuse for slow or sloppy
service.  Now, if a lower rate comes with a deal of "You don't have first
priority at that price; I'll get to it when I can", then the rules are
different.

The business equation is simple.
Satisfied customers + profit = continued existance.
Dis-satisfied customers = no profit + business failure.

Sorry, tweaked a nerve.
Roger Gault (raised by a businessman).


----- Original Message ----- 
From: "Marc Sheridan" <sheridanma@adelphia.net>
> As for your seemingly displeasure of the body shop, just be glad they
> are working on your car. Don't think I'm picking on you, Chuck. I've
> seen many other posts complaining about body shops. They make their
> money from insurance claims. They are doing you a favor by taking your
> car in. Besides that, the insurance jobs are for busy people's daily
> transportation. Your Corvair is a hobby car, most likely, and is
> bringing them not anywhere near the profit margin that the insurance job
> does.