<VV> Clutch Cable for FC

Bill Elliott Bill Elliott" <Corvair@fnader.com
Tue, 14 Sep 2004 17:36:47 -0400


>FRICTION WITH POTENTIAL CUSTOMERS ALSO!  Kissed the Source off long
>ago.  The only Corvair vendor that wants you to establish an account
>with personal info when all you want is price and availability.  I buy
>elsewhere, where potential customers are welcome.

 Ever dealt with a high-end 1-2 person business? They don't have a large staff to provide customer 
service, so their time is money... and they cater to only a small percentage of real customers and have 
lots and lots of window shoppers.

I consider David to be in this category. He's very clear and upfront about his expectations.  If you've ever 
ordered something from him ONCE, then you have an account. He has been extremely generous with 
his time and expertise with me... and every product of his I've used has been above reproach. 

In many cases he is the only vendor to have a similar product (so you can't buy elsewhere)... or has the 
best of a particular product (my opinion). And I sincerely appreciate his honesty... even when it costs him 
sales. When he cannot get a particular product that meets his standards, he simply quits carrying the 
item rather than replacing it with something less than optimal.

I recognize a large percentage of the Corvair world has "written him off" (due to this policy and his...um... 
less than friendly public exchanges with other vendors), but how many of those would buy his specialized 
stuff anyway? Those of us who are his customers value him highly.

If you are in the market for some of the specialty items that he provides, you're only hurting yourself by 
refusing to do business with him.

Just my $.02 as a very satisfied customer.

Bill Elliott