<VV> Re: Brake shoes

[Mike Kost]

Personally I wouldn't blame the  guy behind the counter as much as I 
would blame the  writer of the software. I would expect that if you 
don't answer ALL of the questions you won't get an answer. If the 
software was written intelligently (by someone who was familiar with the 
business the software was written for) it would ask what class od part 
you were looking for (brakes, engine, steering, etc.) then start with 
the make, model, etc. until it got the part narrowed down to a single 
part or group of parts. It would not ask about things like engine unless 
it was necessary to make the determination. An example would be oil 
filter. The program should ask for MAKE "Chevrolet" > MODEL "Corvair" > 
PF4 (all years, all engines, all body styles).

Mike Kost

kaczmarek at charter.net wrote:

>Joe
>I guess you have to stand on the other side of the counter for a while to see what they go thru.
>
>When the counter man asks questions that you believe to be 
>so pertinent...you get responses like.
>
>"What difference does the engine make" I've owned this thing for 20 years and I know you don't need to know that
>to 
>"do you know what you're doing??"
>
>After a while, you tire of that. 
>
>After a longer while, you LEARN WHAT QUESTIONS TO ASK...
>
>Asking every question the default drop down menu thinks you should isn't necessarily information necessary to do what the counterman's job is---to get you the right part the first time out. 
>
>Of course, those of you who have never been parts counterpersons always seem to know more than those who are or have been parts counterpersons. Same applies to mechanics, engineers, etc. 
>
>To me, a plumber who does plumbing every day knows more than a guy who putters to fix what's in his home. Same for an electrician. Same for a mechanic. I'ts just a hobby for me. For him, it's a career. 
>
>Obviously if you've never worked in the Auto Parts Business, the benefit of your vast experience in the field belittles my own. 
>
>Thanks for your expert opinions, I'll file them away for future reference. Well, maybe not.
>
>Hank
>  
>


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