<VV> 2007 convention hotel

[John Beck]

A quick nod of agreement with Dr. Wildman.  The reason bad customer
service is so common is that customers accept it.  The only way
it will get better is if businesses understand that there is a cost
involved with treating customers badly.  --J.B.
> 
> From: Ken Wildman <k-wildman at onu.edu>
> Date: 2007/03/14 Wed AM 07:26:18 CDT
> To: "Clark Hartzel" <chartzel at comcast.net>, 
> 	"Virtual Vairs" <virtualvairs at corvair.org>
> Subject: Re: <VV> 2007 convention hotel
> 
> I would suggest that anyone receiving this request when making a 
> reservation immediately demand to speak to the manager, engage him in 
> lengthy discussion, and if he does not accept your card number alone ask 
> for the phone number of the person he reports to.  If much of their time 
> becomes involved with dealing with irate members of the public they might 
> see the error of their ways, or they might just decide that the policy is 
> taking too much of their time for a silly and unique policy.
>