<VV> Jiffy Lube.

[Cliff Tibbitts]

Ryan, there are probably other mechanics/technicians who would agree with
you.  In any service industry there are probably 100 or more satisfied
customers for every one that is unhappy.  

I think the point most are trying to make is that too often, we are at the
mercy of the mechanics.  I can work on, or at least discuss intelligently,
almost anything other than an auto trans.  And lo and behold, I got taken
once on one of those.  It shouldn't happen, but it does.  I guess the point
is, the consumer really needs to be prepared, and maybe be willing to get
second and third opinions.

Cliff Tibbitts
Lexington, KY

-----Original Message-----
From: virtualvairs-bounces at corvair.org
[mailto:virtualvairs-bounces at corvair.org] On Behalf Of Ryan Verthein
Sent: Friday, September 15, 2006 2:59 PM
To: virtualvairs at corvair.org
Subject: <VV> Jiffy Lube.

I hate to be part of the yelling on this forum, but I kinda want to come
from the other side.  Cuase no one else is.
   
  I've worked at two different Jiffy Lubes that would be glad to bring the
owner downstairs and show them what was going on..  We also have big windows
so people can look out.  We yell out things to each other loudly because we
want the customer to hear whats going on (plus it's a good show for people.)
   
  We wrote down the oil level upon arrival, and checked the oil after
service.  We *ALWAYS* checked the air in peoples tires...even if they were
non-customers coming in for free oil (top-offs)
   
  At the places I went to, if I didn't do the top ball joints, my manager
would have bitched at me.  if you can't reach it from the bottom, you were
supposed to give it to someone on the upper bay to do it. Thats ALWAYS how
it was done as far as I experienced.
   
  Jiffy Lube is a business, they have to make money, thats why the air
filters are expensive-they don't want to do it for free.  you wouldn't
either.
   
  People aren't supposed to stand around in the bay, cause the last thing
they need is for a customer who isn't paying attention walk into one of the
bay holes and break something.  I've been there, and it wasn't fun.  I knew
better and did it anyway, but some people don't.  Thats why.
   
   
  Thats my side of the story.
   
  Ryan V. -a once certified Lower Bay Tech at JL.


1965 Monza Sedan 110/3
"164 ci of Flat Six Fury" (Lates rule)
 				
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