<VV> 2007 Hotel Credit Card Processing

Wed Mar 14 06:14:04 EST 2007

Hello--

At 06:19 PM 3/13/2007, John Sweet wrote:
>Is this a new rule for this hotel as they did not mention this when I made 
>my reservations.  Did Corsa know about this when they made the contract?

About the card processing? No.

>If they did not then I don't think we have to adhere to the policy.  I 
>remember that last year at the Adams Mark one of our Corsa member had his 
>credit card number used by a person at the front desk for purchases for 
>them selves.
>If they do not ssend me the form and I don't have a room when I get there 
>they will hear from my attorney.

1. If you made a reservation and they did not ask for your card, you should 
be home free.

2. In my opinion, if you have not made a reservation and refuse to give 
them the information they request, then you don't have a reservation. I 
don't think a lawyer is going to do you much good, but I'm not a lawyer.

--H

>John Sweet----- Original Message ----- From: "Harry Jensen, CORSA 
>Executive Secretary" <corsa at corvair.org>
>To: "Virtual Vairs" <virtualvairs at corvair.org>
>Sent: Tuesday, March 13, 2007 5:53 PM
>Subject: <VV> 2007 Hotel Credit Card Processing
>
>
>>Hiya--
>>
>>I called the Sterling Heights Best Western and discussed their policy on 
>>credit cards and processing.
>>
>>What Dave Keilor reported below is true: The hotel asks for a copy of the 
>>front and back of both your credit card and driver's license along with a 
>>signed form. You can mail or fax in the information requested.
>>
>>The reason for this is that credit card processors put businesses in 
>>classes. CORSA is a MO/TO (mail order/telephone order) company, and the 
>>rules we have to follow are specific for each industry. MO/TO is 
>>different than orders taken on the 'net or retail stores and the 
>>requirements are different for both classes of companies.
>>
>>Whatever class the business is in, the thing that both the business and 
>>the card processors have to control is disputed charges or chargebacks 
>>and credit card fraud. Each class of business has a different set of 
>>requirements. And apparently the card processor that the hotel uses 
>>insists that the hotel get this verification so that the hotel will 
>>qualify for the lowest processing fees. (The fewer chargebacks, the lower 
>>the fees businesses are charged for processing.)
>>
>>Hotels and motels are in a different class. In most all of the credit 
>>card transactions done at hotels, the card is present and swiped in one 
>>of those ubiquitous credit card scanners. If the transaction is a card 
>>not present, the credit card processors make the companies in this class 
>>have verification that the person who is using the card is who he says he 
>>is. That is the reason the Sterling Heights wants the copies of the 
>>license and the credit card.
>>
>>What I did learn is that they need the copy of the driver's license to 
>>verify the signature, so any personal information like the driver's 
>>license number can be crossed out. And three CVC numbers in the signature 
>>panel on the back of the credit card can also be crossed out. Most all of 
>>the personal information can be obliterate before you fax or send a copy 
>>of the driver's license and credit card.
>>
>>If it were me, I would obliterate out the first twelve digits on a 
>>MasterCard, Visa, or Discover, so the information transmitted is the same 
>>as on a credit card receipt. And I would not transmit a copy of my 
>>driver's license with the license number visible. If you don't want to 
>>give them copies of your card or driver's license, then simply mail them 
>>a check.
>>
>>I did ask about those individuals who had their cards processed without 
>>having to provide the verification information, but the hotel did not 
>>have a good reason why they were accepted.
>>
>>I hope this helps.
>>
>>--H
>>
>>
>>>----- Original Message -----
>>>From: "Dave Keillor" <dkeillor at tconcepts.com>
>>>To: "Virtual Vairs" <virtualvairs at corvair.org>
>>>Sent: Monday, March 12, 2007 12:14 PM
>>>Subject: RE: <VV> 2007 CORSA Convention
>>>
>>>
>>>I just got off the phone with the reservations manager, and she 
>>>confirmed that you have to make a non-refundable deposit (I knew that) 
>>>either by check or credit card.  To pay by credit card, you need to fill 
>>>out a form received by mail or fax, then either fax or mail the form 
>>>along with a copy of both front and back of your credit card and a copy 
>>>of your driver's license.  Her reason was that "it's a requirement of 
>>>the credit card company".  So, if you're uncomfortable with providing 
>>>that level of information (I am), then allow some extra time for them to 
>>>receive and process your check.
>>>
>>>Btw, the form states, "Hotel rooms will not be considered confirmed 
>>>until we receive these copies and the credit card charge is approved."
>>>
>>>Dave Keillor
>>
>>
>>
>>
>>|--------------------------------------------------------------
>>| Harry Jensen  mailto:corsa at corvair.org
>>| CORSA Executive Secretary
>>|
>>| Corvair Society of America (CORSA)
>>| P.O. Box 607, Lemont, IL 60439, 630.257.6530  fax 630.257.5540
>>| http://www.corvair.org
>>|--------------------------------------------------------------
>>_______________________________________________
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>>mailto:vv-help at corvair.org
>>This list sponsored by the Corvair Society of America, 
>>http://www.corvair.org/
>>Post messages to: VirtualVairs at corvair.org
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>>_______________________________________________
>>
>
>
>_______________________________________________
>This message was sent by the VirtualVairs mailing list, all copyrights are 
>the property
>of the writer, please attribute properly. For help, mailto:vv-help at corvair.org
>This list sponsored by the Corvair Society of America, http://www.corvair.org/
>Post messages to: VirtualVairs at corvair.org
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>_______________________________________________

|--------------------------------------------------------------
| Harry Jensen  mailto:corsa at corvair.org
| CORSA Executive Secretary
|
| Corvair Society of America (CORSA)
| P.O. Box 607, Lemont, IL 60439, 630.257.6530  fax 630.257.5540
| http://www.corvair.org
|-------------------------------------------------------------- 