<VV> 2007 Hotel Credit Card Processing

Tue Mar 13 19:24:06 EST 2007

John...  Just do like Dave.  Send a check for the deposit and be done with 
it.  When you are standing in front of them at check-in they will be able to 
see you sign in person.

Maybe you'll want to photocopy the check before you mail it off - so they 
can match signatures...   BIG GRIN

Later, JR

----- Original Message ----- 
From: "John Sweet" <jasvair at certainty.net>
To: "Virtual Vairs" <virtualvairs at corvair.org>; "Harry Jensen, CORSA 
Executive Secretary" <corsa at corvair.org>
Sent: Tuesday, March 13, 2007 5:19 PM
Subject: Re: <VV> 2007 Hotel Credit Card Processing

> Harry,
> Is this a new rule for this hotel as they did not mention this when I made 
> my reservations.  Did Corsa know about this when they made the contract? 
> If they did not then I don't think we have to adhere to the policy.  I 
> remember that last year at the Adams Mark one of our Corsa member had his 
> credit card number used by a person at the front desk for purchases for 
> them selves.
> If they do not ssend me the form and I don't have a room when I get there 
> they will hear from my attorney.
> John Sweet----- Original Message ----- 
> From: "Harry Jensen, CORSA Executive Secretary" <corsa at corvair.org>
> To: "Virtual Vairs" <virtualvairs at corvair.org>
> Sent: Tuesday, March 13, 2007 5:53 PM
> Subject: <VV> 2007 Hotel Credit Card Processing
>
>
>> Hiya--
>>
>> I called the Sterling Heights Best Western and discussed their policy on 
>> credit cards and processing.
>>
>> What Dave Keilor reported below is true: The hotel asks for a copy of the 
>> front and back of both your credit card and driver's license along with a 
>> signed form. You can mail or fax in the information requested.
>>
>> The reason for this is that credit card processors put businesses in 
>> classes. CORSA is a MO/TO (mail order/telephone order) company, and the 
>> rules we have to follow are specific for each industry. MO/TO is 
>> different than orders taken on the 'net or retail stores and the 
>> requirements are different for both classes of companies.
>>
>> Whatever class the business is in, the thing that both the business and 
>> the card processors have to control is disputed charges or chargebacks 
>> and credit card fraud. Each class of business has a different set of 
>> requirements. And apparently the card processor that the hotel uses 
>> insists that the hotel get this verification so that the hotel will 
>> qualify for the lowest processing fees. (The fewer chargebacks, the lower 
>> the fees businesses are charged for processing.)
>>
>> Hotels and motels are in a different class. In most all of the credit 
>> card transactions done at hotels, the card is present and swiped in one 
>> of those ubiquitous credit card scanners. If the transaction is a card 
>> not present, the credit card processors make the companies in this class 
>> have verification that the person who is using the card is who he says he 
>> is. That is the reason the Sterling Heights wants the copies of the 
>> license and the credit card.
>>
>> What I did learn is that they need the copy of the driver's license to 
>> verify the signature, so any personal information like the driver's 
>> license number can be crossed out. And three CVC numbers in the signature 
>> panel on the back of the credit card can also be crossed out. Most all of 
>> the personal information can be obliterate before you fax or send a copy 
>> of the driver's license and credit card.
>>
>> If it were me, I would obliterate out the first twelve digits on a 
>> MasterCard, Visa, or Discover, so the information transmitted is the same 
>> as on a credit card receipt. And I would not transmit a copy of my 
>> driver's license with the license number visible. If you don't want to 
>> give them copies of your card or driver's license, then simply mail them 
>> a check.
>>
>> I did ask about those individuals who had their cards processed without 
>> having to provide the verification information, but the hotel did not 
>> have a good reason why they were accepted.
>>
>> I hope this helps.
>>
>> --H
>>
>>
>>>----- Original Message -----
>>>From: "Dave Keillor" <dkeillor at tconcepts.com>
>>>To: "Virtual Vairs" <virtualvairs at corvair.org>
>>>Sent: Monday, March 12, 2007 12:14 PM
>>>Subject: RE: <VV> 2007 CORSA Convention
>>>
>>>
>>>I just got off the phone with the reservations manager, and she confirmed 
>>>that you have to make a non-refundable deposit (I knew that) either by 
>>>check or credit card.  To pay by credit card, you need to fill out a form 
>>>received by mail or fax, then either fax or mail the form along with a 
>>>copy of both front and back of your credit card and a copy of your 
>>>driver's license.  Her reason was that "it's a requirement of the credit 
>>>card company".  So, if you're uncomfortable with providing that level of 
>>>information (I am), then allow some extra time for them to receive and 
>>>process your check.
>>>
>>>Btw, the form states, "Hotel rooms will not be considered confirmed until 
>>>we receive these copies and the credit card charge is approved."
>>>
>>>Dave Keillor
>>
>>
>>
>>
>> |--------------------------------------------------------------
>> | Harry Jensen  mailto:corsa at corvair.org
>> | CORSA Executive Secretary
>> |
>> | Corvair Society of America (CORSA)
>> | P.O. Box 607, Lemont, IL 60439, 630.257.6530  fax 630.257.5540
>> | http://www.corvair.org
>> |-------------------------------------------------------------- 
>>
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