<VV> Survey (Russ Moorhouse)

[Harry Jensen, CORSA Executive Secretary]

Hiya--

If I may...

We [CORSA] send out a post card notice when a member's renewal time is 
near. If a member does not respond to the post card, we send out a second 
notice at the same time we make up the labels for the member's final issue. 
(As a procedure, we also send them an extra issue after their membership 
has expired.)

There is a survey of sorts, but it is not as comprehensive as the member 
survey. Basically it asks if the member wants to renew and whether they 
want to renew for 12 months or 26 months. It also has check boxes for 'I 
sold my Corvair', 'The dues increase was too much for my budget', 'I never 
received my issues', and 'Other' with a couple of lines for a response.

Yes, we care why people choose not to renew their membership, 
**especially** if it is something not coming from the 'choir'. That's how 
we improve. The most common response is that people have sold their 
Corvair, followed by the person is deceased or they simply cannot read any 
more because of poor eye sight.

--H


At 10:37 PM 2/17/2008, Chris & Bill Strickland wrote:

> >... you'll never find out by not letting the[m] voice their
> >thoughts with this survey.
> >
> >You're missing the target here!
> >
>In and of itself, one of the issues -- why weren't these folks targeted
>to start with? Answers (not politics) from board and staff expected.
>
>  Perhaps CORSA only wants to hear the harmonious voices of the choir?
>
>Bill Strickland

|--------------------------------------------------------------
| Harry Jensen  mailto:corsa at corvair.org
| CORSA Executive Secretary
|
| Corvair Society of America (CORSA)
| P.O. Box 607, Lemont, IL 60439, 630.257.6530  fax 630.257.5540
| http://www.corvair.org
|--------------------------------------------------------------